FAQs

Where is the SummerCult online store located?

Australia

 Does SummerCult ship Internationally?

Yes

 How long will it take for my order to arrive?

Processing your order will take 2-4 days from completing your purchase. Shipping times vary depending on the country.

Worldwide Shipping 7-15 Business Days

* Please note that the majority of our products will arrive within a 10-business day time frame AFTER the product has been processed and shipped. Some variability may cause the shipment to take as long as 12 - 25 business days depending on the location of shipment, security, customs and processing

What is the SummerCult Jewelry made of?

Zinc Alloy or Sterling Silver.

Most of our products are made from Zinc Alloy as reflected by our pricing. Zinc Alloy is a very common type of material used by many jewelry manufacturers. We also have entire collections of jewelry made of 925 Sterling Silver.

The zinc alloy is water resistant. However, it is possible that the colour will fade over time as they are not solid gold. Sterling silver however, is an alloy created when copper is added to pure silver in order to make the resulting compound more durable and less soft.

We do provide a 60 day warranty for all our products.

If I ordered multiple products, will they arrive all together?

We work with a few different suppliers for the many items we offer. Most often your items will arrive together. However, there are times when they may arrive at different times.

What happens if one of my items breaks?

Summer Cult is committed to ensuring excellent customer service, high quality and a great experience. We are pleased to offer our customers a 60-day replacement guarantee if your product is damaged, fades or is defective during normal wear. This guarantee entitles our customers to a replacement of the item purchased unless, as determined solely by Summer Cult, your piece was intentionally damaged. In the event that the product is not longer available, you will be permitted to exchange it for another item of our catalog of equal or lesser value. 

What if I need to cancel my order?

If you need to change or cancel your order, please contact us immediately at admin@summercult.com. You must notify us within 24 hours of the order. If you notify us past 24 hours we will only be able to refund 85% of your order unless your item has already been shipped. Shipping cost is not refundable.

What currency are the orders processed in?

All prices are in USD. 

How do I best take care of my jewelry?

Do not wear your costume jewellery in the shower, while bathing, working out or sleeping as this can strip off the gold or silver plating.

Most our products are made of Zinc Alloy or sterling silver as reflected in our pricing.

Here are some tips to help your jewelry last as long as possible:

  • Avoid exposing all jewelry (especially plated) to water, moisture (do not keep in bathroom where there is steam), household products, and perfumes/lotions which can cause jewelry to discolour.
  • Put on your jewellery last when getting ready to avoid spraying perfume/deodorant or getting moisturiser/sprays on it.
  • With proper care, your jewels will retain their beauty and character. 

We will not be able to replace or refund items that have been damaged by the customer, it is your responsibility to care for your jewellery properly following our guidelines